Today · Jane RiveraWed, Oct 7 · 3:29 PM ET
A conversation means a person answered.
Voicemail, phone menus, call screeners and calls where no one spoke are logged with what happened, and left out of your connect rate.
How 186 dials ended14 / 186 = 7.5%
- Conversation · a person answered14
- Logged, not countedAI71Voicemail 43Phone menu 9Call screener 6No one spoke 13
- No answer101
Connect rate is conversations out of dials placed. Labels come from AI answer detection; change one, and the counts follow.
Fig. 6 · How today’s dials ended · Illustrative · fictional data